1. How do I make an order? 

For the available products online, add to cart and complete payment process. Bespoke items requires primary and secondary color selections from the leather palette provided. 

For custom commissions, please complete a request form. Dame Ave will respond within 24 hours for a free consultation, no obligations. Once a design is set, Dame Ave will provide an invoice and payment is required through Dame Ave's online shop.

2. What are the differences between Bespoke items and Private Stock?

Bespoke items are our products made to individual order. Customizations include leather color choices and option of up to 4-letter embossing.

Private Stock are our products sold exactly as designed. These are creative projects from the artist himself and includes special and limited editions. Note: both alterations and embossing are unavailable with this collection. 

3. What is a custom commission and what can I expect from the ordering process?

A custom commission is a collaborative experience where Dame creates a bag or purse with your vision. It is a one-of-a-kind piece, inspired by you, created with Dame.

Once a request is sent, DAME AVE will reach out within 24 hours to discuss your vision and solidify the design. Consultations are free with no obligations. Customizations can include exterior and interior colors, special bag linings, zippered pockets, engraving, etc.). Custom pieces start at $1,000+ and the final price will be determined with the design. Once the design is set, an invoice will be sent to the client and payment is required through DAME AVE's online shop.

Note: Custom commissions are started in the order of payment received and from there may take up to 4 weeks to complete. DAME AVE will keep the client up-to-date throughout the entire creative process of their custom work of art! 

4. How long will it take to receive my item?

Wallets typically ship out within 1-2 weeks from order date 

Bags & purses typically ship out within 4-8 weeks from order date 

Most of our items are made-to-order (note: some private stock items may be ready to ship). All products are handcrafted using traditional saddle-stitching. Thank you for your understanding in this time-consuming yet beautiful crafting process. DAME AVE will always keep the client up-to-date on estimated ship time. 

5. Do you use vegan leather?

DAME AVE currently does not use leather alternatives. However, we are looking into options to add to our shop. We will continue to keep our community notified of any changes and/or additions to our materials and crafting process.